Payment Policy

  • All sessions are to be prepaid.
  • Payments must be completed before the session booking is confirmed.
  • The session will only be scheduled and confirmed once the payment is successfully processed.
  • Payment details and instructions will be provided during the booking process.
  • Payment can be made via cash, UPI, or bank transfer.
  • Clients are requested to ensure timely payment to secure their preferred session slot. 

Cancellation & Rescheduling Policy

TO CANCEL OR RESCHEDULE PLEASE INFORM US ATLEAST 24 HOURS PRIOR

  • Cancellations/Rescheduling with More than 24 Hours’ Notice:
     If you cancel or reschedule your session more than 24 hours in advance and have already made a payment, the amount will either be transferred to your next session or fully refunded, depending on the situation.
  • Cancellations/Rescheduling with Less than 24 Hours’ Notice:
     For cancellations or rescheduling requests made within 24 hours of the scheduled session, the full session fee will be charged, and no refunds or carry forwards will be provided. However, in exceptional circumstances (e.g., medical emergencies), the therapist may choose to partially or fully waive the charges at their discretion.
  • Therapist-Initiated Cancellations/Rescheduling:
     If the therapist needs to cancel or reschedule a session, any payments made will either be refunded in full or carried over to the next session, as applicable.
  • Last-Minute Cancellations/Missed Appointments:
     Cancellations made within two hours of the scheduled session or missed appointments will not qualify for a refund.
  • Refund Process:
     Refunds, if applicable, will be processed within 5-7 business days from the date of the refund request.
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Delay in Sessions

Incase the client is delayed:

  • If you anticipate being late for a session, inform the therapist beforehand.
  • If you join late, the therapist may not extend the session as they have back-to-back appointments.
  • If no contact is established and you have not joined within 20 minutes, the therapist may log out, and the full session charge will apply.

Incase the therapists is delayed:

    • The therapist will keep you informed.
    • The therapist will make up for the lost time by either:
      • Extending the session.
      • Offer extra time in the following session, depending on the variables during the situation