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Payment

Payment policy

1. Payment Terms

All sessions are to be prepaid.
Payment must be completed before the session booking is confirmed.

  • Session confirmation is subject to successful payment.
    A session will only be scheduled and locked once the payment is received in full.

  • Payment instructions (UPI, bank transfer, or cash) will be shared during the booking process.

  • Timely payments ensure your preferred slot.
    Clients are encouraged to make payments promptly to avoid scheduling delays or slot unavailability.

  • If two consecutive session slots go unpaid, no further sessions will be booked until outstanding payments are cleared.

  • Accepted payment modes:
    UPI, bank transfer, or cash.

  • Extended session policy:
    Sessions may organically extend by 5–10 minutes for closure.
    If a session exceeds 15 minutes, the additional time will be charged on a prorated basis.

2. Cancellation, Rescheduling & Missed Appointment Policy

This policy is designed to ensure that session slots are used effectively and made available to others in need when possible.

 

  • Cancellation/Rescheduling with More than 24 Hours’ Notice:
    No cancellation fee will be charged. Payments made will either be transferred to your next session or fully refunded, depending on your preference.

  • Cancellation/Rescheduling within 24 Hours of Session:

    • If cancelled between 24 and 12 hours before the session, 50% of the session fee will be charged.

    • If cancelled within 12 hours, the full session fee will be charged.

  • Therapist-Initiated Cancellations/Rescheduling:
    In the rare case the therapist must cancel or reschedule a session, any advance payment will be fully refunded or carried forward, as per the client’s preference.

  • Missed Appointments or Last-Minute Cancellations (within 2 hours):
    These will be treated as no-shows, and the full session fee will be charged with no refund or carry-forward.

  • Exceptions:
    In exceptional circumstances (e.g., medical emergencies), the therapist may choose to waive part or all of the cancellation fee at their discretion.

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  • Refund Process:
    Refunds, where applicable, will be processed within 5–7 business days from the time of request.